Company Overview
Xonicwave (Veteran-owned company) was established in 2004 with the mission of delivering comprehensive IT solutions to businesses across Southern California and Las Vegas, Nevada. In 2006, the company expanded its service footprint to encompass nationwide operations.
The organization is committed to providing reliable and efficient solutions through exceptional service delivery. Xonicwave recognizes that high-quality IT services and solutions are essential enablers for businesses navigating today's economic and competitive landscape.
Headquartered in San Diego, California, the company's dedicated team brings together over 180 years of combined experience and 365,000 hours of expertise in computing and networking. The Consulting Engineers maintain industry-standard certifications as well as proprietary Xonicwave certifications, ensuring comprehensive knowledge to address clients' business and technology requirements.
Conventional
Typical
Xonicwave
With experience managing over 500 networks across small, medium, and large enterprises, Xonicwave's team applies industry best practices to every client engagement. The company operates on a collaborative team model, ensuring clients benefit from collective expertise rather than a single consultant. This approach enables comprehensive technology solutions that drive business advancement.
As a vendor- and carrier-agnostic provider, Xonicwave focuses exclusively on delivering optimal services and solutions. Strategic partnerships enable the company to recommend solutions aligned with clients' business objectives, budgetary constraints, and technology requirements. Xonicwave holds certifications as a Dell Managed Services Provider and Microsoft Partner, with designations including Microsoft Small Business Specialist and Silver status in OEM, Hosting, and Midmarket Provider categories.
Founder's Background & Expertise
Founded by Chad Moore, a former U.S. Air Force cyber warfare expert, bringing Fortune 1000 enterprise-level technology services to small and midsize businesses.
Exceptional Client Retention
92% client retention rate, demonstrating long-term customer satisfaction and relationship quality.
Rapid 15-Minute Response Time
Xonicwave provides a 15-minute response to client needs, ensuring quick attention to IT issues when they arise.
Full-Time Staff Only
All employees are full-time with no part-time staff or contractors, ensuring security, consistency, and proper training for handling sensitive client information.
Comprehensive Team vs. Single Employee Cost
Provides an entire team of specialists for less than the cost of one full-time IT employee, including roles like CIO, IT Manager, System Administrator, Network Engineer, and Help Desk staff.
True 24/7 Proactive Monitoring
Monitors networks 24/7 with a proactive approach to problems before they become disasters, rather than just reactive support.
All-Inclusive Service Model
No out-of-scope work charges, with comprehensive managed services that cover every aspect of the network rather than just pieces of the puzzle.
Vendor Agnostic Approach
Focus on recommending the best solutions for clients' specific needs rather than being tied to particular vendors or carriers.
Cultural Commitment
Emphasis on long-term relationship success over short-term profits, with 100% satisfaction guarantee and a focus on quality culture.
“To empower businesses to achieve their fullest potential by delivering innovative, reliable IT solutions and proactive managed services that transform technology from a challenge into a competitive advantage.”
— Mission Statement
We are committed to being more than an IT provider—we are a strategic partner dedicated to understanding our clients' unique business objectives and delivering tailored solutions that drive growth, efficiency, and long-term success.
Client-Centricity
Our clients' success is our success. We listen actively, respond promptly, and consistently exceed expectations by treating every interaction as an opportunity to demonstrate our commitment to their business goals.
Excellence in Service
We hold ourselves to the highest standards of technical expertise and delivery service. Through continuous learning, industry certifications, and rigorous quality assurance, we ensure every solution meets the gold standard our clients deserve.
Integrity and Trust
We conduct business with unwavering honesty, transparency, and ethical responsibility. Our clients trust us with their most critical technology infrastructure, and we honor that trust through reliable performance and principled decision-making.
Collaborative Partnership
We believe in the power of teamwork—both within our organization and with our clients. By working as an integrated team rather than isolated consultants, we bring collective expertise and diverse perspectives to every challenge.
Innovation and Adaptability
Technology evolves rapidly, and so do we. We proactively research emerging solutions, embrace change, and continuously refine our approach to ensure our clients benefit from the most effective and forward-thinking strategies available.
Accountability
We measure our worth by our last interaction with every client. We take ownership of outcomes, deliver on our commitments, and maintain the discipline to consistently perform at the highest level.
Business Empowerment
We understand that technology is a means, not an end. Our focus extends beyond IT solutions to encompass genuine business understanding, enabling us to help clients differentiate themselves and thrive in competitive markets.
Recognition and Achievements
Client satisfaction remains the organization's highest priority, reflected in numerous industry accolades
AeA finalist for 'Best IT Services'
Ranked #470 worldwide and #64 in the Small Business Edition by MSPMentors Top 501 Managed Services Providers
Small Business Ethics in California (SBEIC) award for commitment to client satisfaction
Recognition as a top Computer Systems Consultant in San Diego, CA
Named among the Top 100 MSPs worldwide by CHANNEL e2e
Recognized by Kaseya, LLC as operating in the top 1% of MSPs worldwide for customer retention, service excellence, customer satisfaction, and employee retention
Compliance Standards
As a forward-thinking Managed Service Provider, Xonicwave has strategically invested in a comprehensive technology stack that meets or exceeds the most stringent regulatory compliance standards in the industry. Our infrastructure is built on SOC 2 Type II certified platforms across all critical systems—including our PSA, RMM, documentation, and security solutions—demonstrating our unwavering commitment to data security, availability, processing integrity, confidentiality, and privacy. We maintain full compliance capabilities for HIPAA, enabling us to serve healthcare organizations with Business Associate Agreements and comprehensive Protected Health Information (PHI) safeguards. Our operations align with GDPR requirements for protecting EU citizen data, PCI DSS standards for payment card security, and NIST frameworks including NIST 800-53r4 and NIST 800-171r1, which are essential for government contractors and organizations requiring advanced cybersecurity controls. Additionally, our environment meets ISO 27001 standards for information security management and Cyber Essentials certification for foundational cybersecurity practices. Through our enterprise-grade endpoint protection platform—certified compliant for both HIPAA Security Rule and PCI DSS requirements—combined with advanced threat detection, penetration testing, and comprehensive backup solutions, we provide our clients with the peace of mind that comes from working with an MSP whose compliance posture has been independently verified by third-party auditors. Whether you operate in healthcare, financial services, legal, manufacturing, or government sectors, Xonicwave's proven compliance framework ensures your organization can confidently meet its regulatory obligations while maintaining the highest levels of security and operational excellence.
Our Commitment to
Excellence
Your Trusted Technology Partner
Xonicwave understands that performance is measured by each client interaction. The company continually evolves through active client feedback integration, ongoing research of emerging solutions, and strategic implementation that positions it as a premier IT Managed Service Provider for small and medium-sized businesses.
- Beyond technology expertise, Xonicwave possesses deep business acumen and understands how technology serves as a competitive differentiator
- The company's client retention speaks to this approach, with many relationships spanning over 11 years across various service offerings
- When your organization requires a proven technology partner to manage IT infrastructure while you focus on core business operations, Xonicwave stands ready to earn your trust and deliver measurable results
Meet Our IT Heroes.
A dedicated team of passionate technology experts with decades of collective experience in delivering secure, transformative technology within commercial environments nationwide.
Chad Moore
Founder & CEO
Kyle Marshall
VP, Operations
Ben Huey
Director, Cybersecurity Solutions
David Becker
Director, Client Engagement(FL)
National Coverage, Local Presence.
Our offices span multiple cities to better serve our clients.
Ready to Transform Your IT?
Let's Talk.
Schedule a Free Discovery Call
When your organization requires a proven technology partner to manage IT infrastructure while you focus on core business operations, Xonicwave stands ready to earn your trust and deliver measurable results.
- Get a comprehensive assessment of your current IT environment
- Discover how we can reduce costs while improving service
- Learn about our 100% satisfaction guarantee